Openreach ONT enclosures. Were on a 35mbps line. I figured I'd try them both to rule out the router being at fault. 1 Rating. The ONT is showing a red fault light (although I can at the moment get online). Openreach have finished fibre install to my street so looking to change from VirginMedia. on 25-05-2021 17h28. This is a small network termination point. The house has an openreach ont which has been in use until the tenants moved out last week. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. sicomplaints@openreach. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Find out how to check your own telephone equipment with our helpful. Your ONT is connecting. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. First agree with your engineer where the FTTP connection will enter your premises. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. B. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. Openreach will update the records and pass the fault back to check with End User to confirm Service. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Re: Open Reach Master Socket 5c and Full Fibre. Re: Ont power cable. Unplugged and checked everything was still secure, everything was. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Light status. It eventually got the PON light on but I can’t connect using my password or username over ppoe either using my google Wi-fi or by directly setting up a dial up broadband ppoe through my laptop. Openreach battery back-up unit. starfire. Sky on fttp do the same so one isp may not have faults whilst another may . Broadband & phone. However if Openreach is unable to update the records or the template was not used then the appointment will go. Fixes: 342. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. Openreach installation now provides FTTC and FTTP to my house. Message 2 of 7. Phone still ok. I don't have the documentation to hand, but IIRC the ONT requres something like 7. Waited 30 seconds and replugged but stil the LOS light is lit red. uk. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. What it means. Wait for the power light to come on and stop flashing. Web: Openreach. 36 Comments. My Optical Light is flashing, has gone off or has gone red. You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. Lines are open. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. I believe it means the battery backup unit is low on battery. Re: OpenReach white box shows Fault light and getting Wifi issues. 09 Mar 2023 01:38 PM. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. But in return, providers must push FTTP wherever they can. See: 999_and_faults Openreach ONT LED Status External links 1+1 ONT and Enclosure Factsheet FTTP Faults This page was last modified on 18 April 2023, at 09:23. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. Help reporting and fixing landline problems online. If you’ve got one of these, try these checks. Your optical network terminal (ONT) is your face to the customer inside the home. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. If you can describe which ONT you have, another forum member may be able to suggest an alternative power unit. Registered: 30-07-2007. e. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Reporting dangerous or hazardous damage you see in the street. Hey folks, Got a bit of a story here! Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Even if they use standard commands does the 3rd party ONT even support all the features etc. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. Fantastically fast. Once that permission is granted, your address might be added to our plans. 22-11-2019 12:16 PM. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. For the consumer market its unlikely most users. It replaces the traditional copper master socket. PON flashing / LOS off. Try a new cable if needed. After a few more minutes the Power light should come on. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. Once the ONT has been fitted, we connect it your wireless router. Broadband and wi-fi. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. 10-09-2021 2:32 PM. * High reliability. Reconnect the ONT’s power supply. 1 Gbps up. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Openreach Battery Backup Unit - Fault Light on even after new batteries. We’ll remotely activate a port on the ONT. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. It lets us run fibre cables all the way to your home – giving you a faster and more reliable speed. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Email: [email protected]. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Scam calls. You can't contact Openreach directly. If you’ve got another broadband router, try connecting that. All the 4 lights on the modem turn green as normal. Guaranteed 5-hour fix time if something goes wrong. ) for where customers have multiple lines sharing IP. We’ll remotely activate a port on the ONT. Its lights should all glow a steady green. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. When asked, press and hold the WPS button on. Then just follow our step-by-step guide to install your broadband yourself. POWER. The original pilot started on 1st December. 2 Ratings. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Where you self-install the ONT, you will have control over when the equipment is installed. View all contacts. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. That’s why there are already more than 150 million of them in homes and businesses around the world. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. markt99. Color change: Green always on: the device is connected to the power supply. Fix a problem. How to check Powerline Adapters or BT Mini Connectors are working. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. g. Ultrafast Full Fibre broadband will service your needs for decades to come. Nokia fiber modems and ONTs are better than good. At present Openreach is on the long journey. Your optical network terminal (ONT) is your face to the customer inside the home. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Re: Openreach Huawei 4 port ONT model. 06-02-2021 6:01 PM. This is a GPON device, and can support speeds up to 1Gb/s. Hi there! We recently ordered Openreach FTTP through Cuckoo. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. . Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Mk4. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. It then feeds into the ONT in the same manner as it exits the MS. Registered: 20-04-2016. 1 stage install – between 9 and 18 working days, depending on availability. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Plusnet Menu Broadband Fibre broadband & phone. 488 Gbps downstream, 1. Horizontal Position 11mm-Screw-60mm-Screw-11mm. Only a single • Fit RJ45 modular boxes. Previously, Openreach was owned by BT. CCTV Access. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. 2Gbps and 1. It is available to buy from £24. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. The ONT has power: Power: Off: There is no power to the ONT. Installing FTTP can take up to three hours. If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. BT Versatility! We can only provide technical advice to customers who have a maintenance contract. It has an ethernet cable coming off it into the provided sky hub router. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. Fix the unit back on the retaining screws and allow. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Today the first live subscriber has been connected via this platform. If you’ve got one of these, try these checks. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. You can also see our report for the previous year. This will usually be Port 1 . This is so your engineer can secure their ladders and work safely. #3. The impact on your service and the time taken to resolve can vary greatly depending on the situation. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. The technician can also install a. I have reconnected all points and powered back up a few times but still no internet. Your options. Openreach plans to have 20 million locations. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. A. 25,854. Hi everyone. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. The service will also be accompanied by two new optical modems (ONT) from Nokia G-010G-T and ADTRAN SDX 611Q. We might be held up over permission from a private landowner, for example. The Engineer will attempt to resolve the fault. Step 1: Check your Hub. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. Live chat with us to report a fault: Monday-Friday 08:00-18:00 Call us to report a fault: 0800 800 154 Available 24/7. Unplug your existing. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. Essentially our rule book tells us to avoid working in lofts at all costs. Not Available. I have no lights on my Powerline Adapters or BT Mini Connectors. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I checked my kit, power cycled the ONT, still down. • Wavelength: used to transport the services delivered to the customer. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. Their job is to keep your Openreach modem working if there's a power cut. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. When mines was swapped out the engineer had to call wholesale to complete a registration process. 1. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Or. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Make sure you give it enough time to power up before you try to connect to it again. It must be ventilated and have sufficient lighting. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Light status. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. The ONT will remain the property of Openreach in both installation scenarios. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). ensure network is correctly handled during demolition. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Popular FAQs. My FTTP has been down for 8 days, red LOS light on the ONT. If your connection still doesn't work and you will need some further help, you can contact our. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. 57m in Dec 2022). Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. e. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. You should already have an ONT in your home if we’ve. . Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. All has. You would need to use VLAN=911 on. If using a connection over copper, all four ports are available for LAN use. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. . More Information. Call us for sales enquiries about. They sent me a third, still stuttery. Technical Specifications. main deco plugged directly into the lan port of the ONT. Make sure the power cable is connected to your Hub and the power socket. BT landline help for help managing your account. Openreach ONT is communicating with the BT Exchange. LOS: Off:. Were not getting consistent wifi coverage and the speeds vary. If there are no lights, check the power cable is in firmly and connected to the mains. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. An engineer was booked for Monday morning. Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. . Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. These have a picture of the ONT 1+0 but not the "new" ONT. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. Completed - The activity is complete. If you've got Fibre, you should also make sure that your router is set to Fibre mode. The ONT enables you to get our fibre. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. We’ll either install a small socket on the wall by the plug or a. Replace the cover, sliding to the right to close. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. If you already have an ONT, it’s very quick to get connected. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Openreach out again – no fault found – new NTE5C + Mk4. 2Gbps and 1. Find out more about Full Fibre and discover what broadband speed actually means. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. The picture below here demonstrates what an. co. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. BT Sport. Full Fibre (Fibre to the Home): Check your wiring and set-up. Nevertheless the OTA notes that key problems remain with the issue of data sharing, which could help ISPs and Openreach to better identify the source of a fault. There can be a charge but Sky will explain that if it applies. Message 8 of 20. Please help. #3. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. Caged. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. This should be within 1 metre of the ONT. Your ONT is connecting. If you already have an ONT, it’s very quick to get connected. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. co. The board of directors names can be found here Our. e. Landline. Sep 21, 2022. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. We’ll send an Openreach engineer to carry out checks in your property or garden. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. g. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Opnreach CSP - Why? Go to solution. Check that the thin white fibre optic cable coming into your. As expect, CityFibre has today announced that they’ve officially made a new 2. Report post. After he left, I replugged the modem, and reconnected it to my router. 00, in lengths of up to 30 metres with longer cable lengths available to order. 44 0 objA while ago it appeared to be very stuttery as you say. Your ONT is working, your hub is connected, and you’re online. Manage Service. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. At present, Openreach’s full fibre rollout. Check your router setup. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. our products and services. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your. The ONT tends to be installed inside your home (wall. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. You will need to wait until there is a fault, and then let Sky deal with Openreach. It provides 1 GE port and 1 POTS port. I asked a similar question a while back. This is a GPON device, and can support speeds up to 1Gb/s. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. The pilot at BT’s Adastral Park facility near Ipswich proved that ‘25G-PON’ could work with the ‘GPON’ and ‘XGS-PON’ technology deployed in Openreach’s infrastructure. Teardown of the battery backup unit used in FTTP installations. The external run can be from the CSP (at the front) to the rear of the property or from ground. Everything’s normal. Openreach delivers 1 Gbps and will soon provide 2. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. There is lots of "should" and "may" but limited hard information. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Thanks: 20. It is common for some problems to be reported throughout the day. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). Power off (then back on) your BT OpenReach modem so as to ensure best possible sync speed. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. The openreach employee. It is carried over the BT 21CN optical core network and suitable Openreach access products. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. BT Smart Hub 2. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. uk. After he left, I replugged the modem, and reconnected it to my router. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. Here’s a handy guide to what the lights mean. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. Openreach Phone Number 1. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. Video- How to test your phone line and check your telephone equipment. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position.